Frequently Asked Questions (FAQ)

    Welcome to Porter Pitman! We value your trust and want to ensure that you have the best shopping experience possible. Below, we’ve compiled a list of frequently asked questions to help you with any issues or concerns you may have regarding our products, services, and policies. If you cannot find the answer to your question here, please feel free to reach out to us at [email protected] — we’re happy to assist you!

    1. What types of jackets do you offer?

    At Porter Pitman, we specialize in high-quality jackets designed for comfort, style, and durability. Our collection includes:

    • Leather Jackets – Crafted from premium leather, perfect for a timeless and stylish look.
    • Bomber Jackets – Lightweight and versatile for casual or sporty occasions.
    • Puffer Jackets – Designed to keep you warm in cold weather without compromising on style.
    • Denim Jackets – A classic staple for any wardrobe.
    • Windbreakers – Lightweight and water-resistant for outdoor activities.

    We regularly update our collection with new designs, so check back often for the latest styles!

    2. How do I find the right size?

    We understand that finding the right fit is important. Each product page includes a detailed size guide to help you select the perfect size. To find your correct size:

    • Measure your chest, waist, and shoulders.
    • Compare your measurements with the size chart available on the product page.
    • If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

    If you have any questions about sizing, you can contact us at [email protected] for personalized assistance.

    3. How do I place an order?

    Placing an order is simple:

    1. Browse our collection and select the product you wish to purchase.
    2. Choose your size and color.
    3. Add the item to your shopping cart.
    4. Proceed to checkout and enter your shipping and payment details.
    5. Confirm your order and you’ll receive an order confirmation email shortly after.

    4. Can I modify or cancel my order after placing it?

    We process orders quickly to ensure timely delivery, so modifications or cancellations are only possible within 24 hours of placing the order. If you need to make changes, please contact us immediately at [email protected]. Once the order has been processed or shipped, we won’t be able to modify or cancel it.

    5. What payment methods do you accept?

    We accept the following payment methods:

    • Visa
    • MasterCard
    • American Express
    • PayPal
    • Apple Pay
    • Google Pay

    All transactions are secure and encrypted to protect your personal information.

    6. How long will it take to receive my order?

    Our standard processing time is 1–3 business days. After your order is processed, delivery times depend on your location and the shipping method selected:

    • Standard Shipping: 5–10 business days
    • Express Shipping: 2–5 business days

    Please note that delays due to customs or weather conditions are beyond our control. Once your order ships, you will receive a tracking number to monitor the delivery status.

    7. Do you ship internationally?

    Yes! We ship to most countries worldwide. Shipping costs and delivery times will vary depending on your location and the selected shipping method. International customers are responsible for any customs duties, taxes, or import fees.

    8. What is your return policy?

    We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of receiving it, provided that:

    • The item is in its original, unused condition.
    • All tags and packaging are intact.
    • The product has not been worn, washed, or damaged.

    For detailed information on how to return a product, please visit our Return Policy page or contact us at [email protected].

    9. How do I exchange an item?

    To exchange an item, follow the same process as a return. Once we receive your returned product and confirm its condition, you can place a new order for the desired item. Exchanges are subject to product availability.

    10. What should I do if I receive a defective or incorrect item?

    If you receive a defective or incorrect item, please contact us at [email protected] within 7 days of receiving your order. Include your order number and photos of the defective or incorrect product. We will work quickly to resolve the issue and provide a replacement or refund at no extra cost.

    11. How can I track my order?

    Once your order ships, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your package. If you experience any issues with tracking, please reach out to us at [email protected].

    12. What if I entered the wrong shipping address?

    If you realize that you entered an incorrect shipping address, please contact us as soon as possible at [email protected]. If the order has not yet been processed, we will update the shipping details. If the order has already been shipped, we cannot guarantee that the address can be changed.

    13. How can I contact customer service?

    Our customer service team is available to assist you with any questions or concerns. You can reach us via:

    Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (PST).

    14. How do I care for my jacket?

    Care instructions are listed on each product page. For most jackets:

    • Leather jackets – Use a leather conditioner and avoid direct sunlight or moisture.
    • Bomber jackets – Machine wash on a gentle cycle and hang dry.
    • Puffer jackets – Wash in cold water with mild detergent, avoid using a dryer.
    • Denim jackets – Wash in cold water and air dry to prevent shrinking.
    • Windbreakers – Hand wash and hang dry for best results.

    15. Can I purchase a gift card?

    Yes, we offer gift cards in various amounts. Gift cards are delivered via email and can be used to purchase any item on our website. Gift cards are non-refundable and cannot be exchanged for cash.

    We hope this FAQ section has answered your questions. If you need further assistance, don’t hesitate to contact us at [email protected]. Thank you for shopping with Porter Pitman — we appreciate your business!