Return Policy

    At Porter Pitman, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read the following return policy carefully to understand our guidelines and procedures for returning or exchanging products. By purchasing from porterpitman.com, you agree to the terms outlined in this policy.

    1. Eligibility for Returns

    We accept returns on most products within 30 days of the delivery date. To qualify for a return, the following conditions must be met:

    • The item must be in new, unused, and unworn condition.
    • All original tags, labels, and packaging must be intact and included with the return.
    • The product must be free from damage, stains, or signs of wear.
    • Items that have been altered, customized, or otherwise modified are not eligible for return.

    Non-Returnable Items:

    • Clearance or sale items are final sale and cannot be returned or exchanged.
    • Gift cards are non-refundable and cannot be exchanged for cash.
    • Items that have been damaged due to misuse, improper care, or natural wear and tear are not eligible for return.

    2. How to Initiate a Return

    If you wish to return a product, follow these steps:

    1. Contact Us – Send an email to [email protected] with the following details:
      • Order number
      • Item(s) you wish to return
      • Reason for return
    2. Receive a Return Authorization – Once your return request is reviewed and approved, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to proceed with the return.
    3. Prepare the Item for Return –
      • Carefully pack the product in its original packaging.
      • Include the Return Authorization Number and a copy of your order confirmation.
    4. Ship the Item – Use a trackable shipping method to return the product to the address provided in the return instructions.

    3. Return Shipping Costs

    • Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
    • We recommend using a shipping service with tracking and insurance to ensure the package is delivered safely.
    • We are not responsible for lost or damaged return shipments.

    4. Refunds

    Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If the return is approved, a refund will be processed as follows:

    • Refunds will be issued to the original payment method used for the purchase.
    • Shipping fees, handling charges, and taxes are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, defective product).
    • Please allow 7–10 business days for the refund to be reflected in your account, depending on your payment provider.

    5. Exchanges

    • If you wish to exchange an item for a different size, color, or style, you must initiate a return and place a new order for the desired item.
    • We do not guarantee the availability of the replacement item.
    • If the exchange item is unavailable, you will receive a refund for the original purchase instead.

    6. Defective or Incorrect Items

    If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 7 days of receiving your order. We will provide a prepaid shipping label and arrange for a replacement or refund at no additional cost to you.

    • Include clear photos of the defect or incorrect item when contacting us.
    • Defective items that have been worn, washed, or altered may not be eligible for return or exchange.

    7. Cancellations

    • You may cancel your order within 24 hours of placing it, provided that the order has not yet been processed or shipped.
    • If the order has already been processed, you will need to follow the return process once the product is delivered.

    8. Late or Missing Refunds

    If you have not received your refund within the expected timeframe, please follow these steps:

    1. Check with your bank or credit card provider, as processing times may vary.
    2. If you still have not received your refund after 10 business days, contact us at [email protected], and we will be happy to assist you.

    9. Restocking Fees

    We do not charge restocking fees for eligible returns. However, if an item is returned damaged, incomplete, or in unsellable condition, we reserve the right to deduct a 15% restocking fee from the refund amount.

    10. Changes to the Return Policy

    We reserve the right to modify this return policy at any time without prior notice. Any changes will be reflected on this page and will apply to all future purchases. We encourage you to review our return policy regularly to stay informed of any updates.

    11. Contact Us

    If you have any questions or need assistance with a return, please contact us:
    📧 Email: [email protected]
    🌐 Website: www.porterpitman.com

    Thank you for shopping with Porter Pitman. Your satisfaction is our top priority, and we appreciate your trust in our products and service!