Shipping Policy

    At Porter Pitman, we are committed to ensuring that your shopping experience is smooth and hassle-free. Our goal is to deliver your order quickly and efficiently, so you can enjoy your new jacket as soon as possible. Below you will find detailed information about our shipping process, including processing times, shipping methods, and international delivery options. If you have any questions, feel free to contact us at [email protected] — we are here to help!

    1. Processing Time

    Once you place an order, our team will begin processing it immediately. Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays). During high-demand periods, processing times may be slightly longer.

    • If you place an order before 12:00 PM (PST), we will begin processing it the same day.
    • Orders placed after 12:00 PM (PST) or on weekends and holidays will be processed the next business day.
    • You will receive an email confirmation once your order has been processed and is ready for shipment.

    2. Shipping Methods and Costs

    We offer multiple shipping options to give you flexibility based on your needs and location. Shipping costs are calculated at checkout and depend on the destination and shipping method selected.

    Domestic Shipping (Within the United States):

    • Standard Shipping (5–10 business days): $5.99
    • Express Shipping (2–5 business days): $14.99
    • Overnight Shipping (1–2 business days): $24.99

    International Shipping:

    We are pleased to offer international shipping to most countries worldwide. Shipping costs and delivery times vary depending on the destination and the selected shipping method.

    • Standard International Shipping (7–21 business days): $19.99
    • Express International Shipping (5–10 business days): $34.99

    Please note that international shipping times may vary depending on customs processing in your country.

    3. Order Tracking

    Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your account on porterpitman.com to track your order status.

    • Tracking information may take up to 24 hours to become available after your order is shipped.
    • If you experience any issues with tracking your order, please contact us at [email protected] for assistance.

    4. Shipping Restrictions

    • We do not ship to PO Boxes or APO/FPO addresses at this time.
    • We are unable to ship to certain remote areas or restricted countries due to local laws and shipping regulations. If you encounter any issues at checkout, please reach out to us for assistance.
    • For international orders, customers are responsible for any customs duties, taxes, or import fees. These charges vary by country and are not included in the total order amount at checkout.

    5. Customs and Duties (International Orders)

    International customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.

    • Customs policies vary by country, so please check with your local customs office for detailed information.
    • If you refuse a shipment due to customs charges, the order will be treated as a return, and the original shipping fees will not be refunded.

    6. Delayed or Lost Shipments

    While we strive to deliver all orders on time, unexpected delays can occur due to factors beyond our control, including:

    • Weather conditions
    • Customs processing
    • Carrier issues

    If your order has not arrived within the estimated delivery time, please check your tracking information. If the tracking shows no updates or the order appears to be lost, contact us at [email protected] — we will investigate the issue and assist you in resolving it.

    7. Incorrect Shipping Address

    It is the customer’s responsibility to provide accurate shipping information at the time of checkout.

    • If you realize that you entered an incorrect address, please contact us at [email protected] within 24 hours of placing the order.
    • If the order has not yet been processed, we will update the shipping details.
    • If the order has already been processed or shipped, we cannot guarantee that changes can be made.

    8. Missing or Damaged Packages

    If your order arrives damaged or items are missing, please contact us immediately at [email protected] with your order number and photos of the damage. We will work with the carrier to resolve the issue and provide a replacement or refund if applicable.

    9. Undeliverable Packages

    If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempt, we will notify you via email. You will have the option to:

    • Provide a new shipping address and pay for re-shipment.
    • Request a refund (minus the original shipping cost).

    10. Free Shipping Promotions

    Occasionally, we offer free shipping promotions for specific products or order values. If you qualify for free shipping, the discount will automatically be applied at checkout. Free shipping applies only to standard domestic shipping within the United States unless otherwise stated.

    11. Holiday Shipping

    During peak holiday seasons, shipping times may be longer due to high order volume and carrier delays. To ensure timely delivery, we recommend placing holiday orders at least 2–3 weeks before the desired delivery date.

    12. Contact Us

    If you have any questions or concerns about our shipping policy, please contact us at:

    Our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM (PST).

    We appreciate your business and look forward to providing you with a seamless and enjoyable shopping experience at Porter Pitman!